**** claim service

So I chose King Price insurance as my home content and specified items insurer due to the great claims that I had heard about them. On Thursday(10 Mar 2016), I filed a claim due to the fact that my specified item had stopped working and that I really needed it to continue working. I had minor hassles regarding the filing of the claim but I had taken into consideration that it was my first time claiming from them so I let it slide. We had agreed that the device would be collected the next day to be taken in for assessment. Friday came along and their promise was fulfilled. My specified item was taken in for an assessment and I was a little at ease. However, by Monday afternoon, no communication had been sent to me regarding my specified item and whether the insurance would be repairing or replacing the item. I began trying to call them frantically and each time, I would not be able to get through to someone who would be able to help me. After approximately an hour and a half of being put on hold or my calls being ended, I was put through to someone who would be able to assist me. To this day i don't know where my item is and what to do! I want OUT!!!