RG
Raphael G

1 reviews | Active since Jan 2015

27 Jun 2023, 13:03

COURTESY CAR INCONVENIENCE

I got a courtesy car after the incident on my car. My car is in repairs and much of the processes were handled by king price which I appreciate soo much. But just now and improptly, I received a message from the car rental company that King Price have terminated my courtesy car usage and that I must return it as of today. As it stands now I am in Johannesburg for exams whiles the car is parked at Citybug and I will only return only on Friday. Why is there no extension as my car is not finished? Why was there no prior notice after I called severally to inform them about the due date which they said they will return to me on which they never did? Why must I bear such inconvenience at a very short notice?

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Replies (2)
King Price Insurance
King Price Insurance's reply28 Jun 2023, 09:21
Official
Hi Raphael

Our claims team will be in contact to discuss.
RG
Raphael G's update07 Jul 2023, 09:38
Reviewer Update
They have been in constant with me and I have returned the courtesy car as schedule. Now the panel beater says they have halted proceeding with the repairs of my car as the parts supp**** for the repairs of my car is missing some bolts to proceed but insurance have not responded to their request. How long more do I have to wait for insurance delays when the courtesy car have been taken away. What is causing the hold up in supplying the parts and when will my car be done fixed?