considering a new insurance company

rating is a 0,

unfortunately I had to mark 1 or else i cant write the review

So, I have been with King Price for a while now, and in all this time i was happy, till yesterday. I have a watch insured with them, and on the 16th of Feb the watch stopped working, i took it to a jeweler to replace the battery, on the 18th i have notice the watch is losing time. I phone king price an spoke to Maurice he said i must take the watch to the jeweler for a quote to see why the watch is losing time. i gave the watch in at the same jeweler that replaced the battery for me. they gave me a quote and explained what is wrong with the watch i have send it to king price they did pay the quote out in order for the jewelers watch maker to fix the watch.

after 4 times of taking the watch back and advising king price every time on email that i have send it back cause it is still loosing time, after the 5th time i went to the jeweler he said sorry but this watch is economically unrepairable.

they gave me a letter to say it was with the watch maker for 4 times now and it cant be fixed. they gave me a letter and yesterday when i phoned king price 14:26 and hold the line while the lady tried to get her manager on the line etc for 20min and 32 sec.

she said to me because i have not taken this watch to they jeweler they will not pay the claim out for me to replace my watch that is not reparable. the person i spoke to first Maurice NEVER said to me they have a jeweler i can take it to, now because they have messed up in not giving me the CORRECT info regarding WHO to take the watch they penalizing me by not allowing me to put a claim in for the watch to be replaced.

while i was holding the line for her manager she said she will ask the manager to phone me she is on another line that was yesterday 14:26 06.07.21,

it is 07.07.21 13:10 AND NO ONE HAS PHONED ME BACK !!!!!!!!!!!!!!!!!!!!!!!!

worst experience EVER , THEY ARE QUICK TO SELL YOU INSURANCE AND TERRABLE TO TELL YOU THE RIGHT STEPS TO TAKE WHEN YOU HAVE A FAULTY WATCH INSURED BY THEM!!!!!!!!!!!!!!!!!!

i hope someone will phone me now after i have placed a BAD REVIEW OF THE COMPANY ON HELLO PETER?!?