Confused

<p>So I had the unfortunate experience of one of my insurance debit orders not going off on my account. Unsure of who to call, I waited for them to call me. A lovely gentleman by the name of AJ Du Plessis contacted me advised that they would debit my account again the following day - which they did, successfully. A week later, I am still receiving SMSes and emails advising that my debit order didn't go through. I have tried to query it, to no avail. The SMSes keep coming in though. I am so confused. What's happening? What should I be doing? Am I missing something?</p>