1 reviews | Active since Apr 2020
Concerns Concerns Concerns!!!!
When I bought a car you charged me a certain amount with an access close to 30k. When I called to cancel my insurance with you I stated that I got a better offer with less premiums and an access of 5k. That’s when you then offered a price almost the same with the new insurance company. My question is this, why didn’t you give me that good price in the first place. It seems to me that you are out to maximize your profit and clearly you go to the extreme. That’s just *********.
I gave myself time to read through all the reviews written here. Almost all positive comments come from people who just joined or people who you supposedly “helped to save money”. But as I was reading I quickly noticed a trend of dissatisfaction with your claims. 1. Your claims department is not pulling its weight. This so called SEM department of your. All customers complain about not getting hold of them, or not getting feedback after the claim process has been finalized.
2. You seem to look for any reason possible not to pay the claim. In one of the comments a person says that the car was ****** in a restaurant and you requested a proof of payment of the meal. What nonsense is that? Another person is the BMW guy who got stuck in Braamfontein, you didn’t even pay for the towing. You made him pay for his own towing.
3. Why do clients have to end up contacting the panel beater themselves while you are there? Why do you stress people like this?
4. A number of comments are about the quality of work done on their cars. Why do you use cheap panel beaters who don’t offer quality? If it was one person I would understand but many people complained about the quality of work. Others complain about you as the insurance company not even knowing where the car is. I mean, one person had to go to 2 different locations and eventually found the car without an engine at all. Other people have to constantly worry about the car hire. Your repairs take way too long as compared to how quick other insurance companies do. Worst part is that they have to struggle to contact you always.
Please provide me with stats of claims processed and approved from 2016 to date. It really feels like you are taking people for a ride here. Provide us with stats so we can compare you to other insurance companies who gladly give these statistics. These complains make me wonder. Starting with my experience with you guys. How can I trust you if this is what you do to people.
And please do not copy and paste the responses you give. I have noticed that all responses to complains are the same. It’s a copy and paste. Which again means there is no meaning or dedication in the words that are being said. It’s just King Price patronizing people, acting like they care.
I hope to get response on all the queries that I have raised.
As I wait......
Thank you for your comments and allowing us the opportunity to respond. We note your policy has been cancelled as per your request. The reason discount was available upon the cancellation of your policy was due to the fact that your policy had been running since November 2019 and your profile had accumulated some discount which was not available at sales stage. We note your further concerns and as with most if not all insurers there will always be positive and negative reviews each with their own merits and each addressed on their own. Rest assured each complaint is carefully addressed and we try our best to use each complaint as a learning curve to see where we or our service providers can improve the way we do things. We further note that car hire is only applicable for 30 days for clients whom selected this option. Some vehicles can take longer to repair as there are many factors that contribute to a repair taking longer than expected such as parts delays from the manufacturer which is beyond our control. With regards to quality of work from repairers we do have service level agreements in place with all our repairers and Guarantees on the work carried out.
Royal regards
The kings court
Thank you for your comments and allowing us the opportunity to respond. We note your policy has been cancelled as per your request. The reason discount was available upon the cancellation of your policy was due to the fact that your policy had been running since November 2019 and your profile had accumulated some discount which was not available at sales stage. We note your further concerns and as with most if not all insurers there will always be positive and negative reviews each with their own merits and each addressed on their own. Rest assured each complaint is carefully addressed and we try our best to use each complaint as a learning curve to see where we or our service providers can improve the way we do things. We further note that car hire is only applicable for 30 days for clients whom selected this option. Some vehicles can take longer to repair as there are many factors that contribute to a repair taking longer than expected such as parts delays from the manufacturer which is beyond our control. With regards to quality of work from repairers we do have service level agreements in place with all our repairers and Guarantees on the work carried out.
Royal regards
The kings court