1 reviews | Active since Apr 2019
Concerned KP customer.
I wish to comment on reviews that I read today on Hello Peter. Firstly, I wish to point out that I joined KP November 2018. I was highly impressed with the service, and the friendliness of the call centre personnel. I have read comments today dated 23 - 25 April. All the reviews relating to positive comments get immediate response from the KP person responding to these issues. However, I notice that reviews where people are very unhappy, are not getting the same response. A review of 23 April still has no response, while a positive review dated 25 April got an immediate response. It seems the service delivery is lacking. Call centre is good. But clients want to see that their complaints are attended to immediately. And that is not happening.
Thank you for your comments / concerns and for allowing us the opportunity to respond, we wish to note that compliments are responded to very quickly as they require no investigation. We further note that complainants are contacted on the day the complaint is received and the complaint is then investigated and addressed. Only once this has been done do we post a public response hence there would be a difference in reply times on this site. Royal regards, the kings court
Thank you for your comments / concerns and for allowing us the opportunity to respond, we wish to note that compliments are responded to very quickly as they require no investigation. We further note that complainants are contacted on the day the complaint is received and the complaint is then investigated and addressed. Only once this has been done do we post a public response hence there would be a difference in reply times on this site. Royal regards, the kings court