Complete lack of customer service

I am highly disappointed in Kingprice’s communication and efficiency with my claim… I have had to follow up every time and the fact that it took 2 weeks to just process my claim was unacceptable. I am very dissatisfied with the service.

The only time I received feedback from Kingprice was when I received automated emails that didn’t explain what was going on and when the Legal department called me… other than that I have had to follow up each time.

Monday, 11th April is a month since my accident and my car still hasn’t been fixed… the amount of trauma my daughter and I had to deal with having the accident and the painful arrangements for transportation to work/school that I’m still currently doing and still worrying about medical bills for the aftermath of the accident and then still I have to deal with terrible service from my insurance. I honestly have no words…

The above message was sent to Kingprice and still to this day I have had no feedback regarding my disappointment in their service... no communication. I had to contact them to arrange to speak to the Assessor of my car as he didn't contact me back initially and ask them to source for secondhand parts for my vehicle as they couldn't complete my repair due to my parts being on backorder (imports). The assessor then had to call the panelbeaters to advise them to source second hand parts and up till today, no one can find anything... I have had to call every day for almost 2 weeks now to get feedback from the panelbeaters - Savannah Coach Works, who still have not found parts to fix my car. I am beyond annoyed and frustrated with the lack of customer service and I no patience left.