Complaint vehicle was damaged on 8 Nov 2017 but to date no repair has been finalized 23 Nov 2017. If you call they just do not pic up.

King Price,

I contacted Irwing Auto Body this morning only to find that there is a hold up in the repair of my vehicle.

I will be going on holiday and will be driving should I be pulled over by the traffic department they will give me a fine as a result of the lights not working. Now I have to here the following. This is very disturbing.

I do not understand why we have this following problem explained by Irwing Auto Body to me this morning.

1. The bumper of my vehicle is damaged as foto’s were sent to King Price and needs to be sprayed over. 2. And, blended into the rest of the colour of the metallic silver on my vehicle. 3. The light can also be purchased cheaper with original Ford part by Irwing, but the advisors are not agreeing to this? Why?

I do not understand the holdup on this repair as the accident had occurred on the 8 th of Novemeber 2017.

I have tried to contact your offices on numerous times but I get a message: The lines are congested or I only hear music and no one answers. I truly think this is a bad service and image of a insure that I HAVE BEEN WITH FOR A LONG TIME WITHOUT ANY CLAIM.

Please contact me immediately. Please see below and attached reports for your info.

To date they have not rep**** 23/11/2017