EH
Emmah H
1 reviews | Active since Jan 2025
16 Jan 2025, 12:38
Complaint that was not attended to by Kingprice
I had an accident, was referred to a workshop for car assessment, took the car for repairs. My battery was stollen from the workshop complaint to the insurance, no feedback was received as to what happened after their investigation. I followed up on my complain until I was tired as no feedback I was receiving. Also no call received to ask me about my experience whilst my car was fixed. Not even an update on my access claim. Mind you my colleague has the same experience with this shody workshop they sent us to. She complaint to the insurance and she was reimbursed. Bad service of note that I received from Kingprice. I deserved to have a feedback but I didn't. They should do better because we pay our premiums with the hope that we will be assisted when we get accidents but the workshop they sent us to is very questionable.
Regards Emmah
Helpful (0)
Replies (5)0
Replies (5)
King Price Insurance's replyOfficial
16 Jan 2025, 14:09Hi Emmah
We have sent a follow up to the repairer however the check in and check out images confirm the battery was not changed and still holds the same numbering on the side in both images. Our legal team will be in contact with an update on your excess recovery.
We have sent a follow up to the repairer however the check in and check out images confirm the battery was not changed and still holds the same numbering on the side in both images. Our legal team will be in contact with an update on your excess recovery.
King Price Insurance's reply16 Jan 2025, 14:09
Official
Hi Emmah
We have sent a follow up to the repairer however the check in and check out images confirm the battery was not changed and still holds the same numbering on the side in both images. Our legal team will be in contact with an update on your excess recovery.
We have sent a follow up to the repairer however the check in and check out images confirm the battery was not changed and still holds the same numbering on the side in both images. Our legal team will be in contact with an update on your excess recovery.
EH
Emmah H's updateReviewer Update
16 Jan 2025, 16:38I still maintain the battery was changed. Their photos was taken on my absence while I was told to take photos when I dropped the car, I was not told which parts of the car exactly that I must take pictures. If maybe this insurance was willing to assist to solve the matter amicable, it was going to be nice for them to talk to me instead of believing one side of the story for workshop that I don't even pay premium to. Do they know the time difference of my photos and theirs? Still why was I not responded to when I complained to them as my insurers who sent me there. Was I not worthy of their response? They didn't even bother to follow up after I received my car back to ask about the service I received from that so-called workshop.
I will conclude that they work togethe robbing clients.
I have proof that my colleague experienced the same problem with the same workshop when she took her car there for fixing. She complained to Kingprice & she was reimbursed. She has proof.
Really now...
I will conclude that they work togethe robbing clients.
I have proof that my colleague experienced the same problem with the same workshop when she took her car there for fixing. She complained to Kingprice & she was reimbursed. She has proof.
Really now...
EH
Emmah H's update16 Jan 2025, 16:38
Reviewer Update
I still maintain the battery was changed. Their photos was taken on my absence while I was told to take photos when I dropped the car, I was not told which parts of the car exactly that I must take pictures. If maybe this insurance was willing to assist to solve the matter amicable, it was going to be nice for them to talk to me instead of believing one side of the story for workshop that I don't even pay premium to. Do they know the time difference of my photos and theirs? Still why was I not responded to when I complained to them as my insurers who sent me there. Was I not worthy of their response? They didn't even bother to follow up after I received my car back to ask about the service I received from that so-called workshop.
I will conclude that they work togethe robbing clients.
I have proof that my colleague experienced the same problem with the same workshop when she took her car there for fixing. She complained to Kingprice & she was reimbursed. She has proof.
Really now...
I will conclude that they work togethe robbing clients.
I have proof that my colleague experienced the same problem with the same workshop when she took her car there for fixing. She complained to Kingprice & she was reimbursed. She has proof.
Really now...
King Price Insurance's replyOfficial
17 Jan 2025, 08:15Hi Emmah
The repairer has check in and check out images of the battery and there was no change. Should you have proof to validate your allegation you are welcome to send it to us for further investigation.
The repairer has check in and check out images of the battery and there was no change. Should you have proof to validate your allegation you are welcome to send it to us for further investigation.
King Price Insurance's reply17 Jan 2025, 08:15
Official
Hi Emmah
The repairer has check in and check out images of the battery and there was no change. Should you have proof to validate your allegation you are welcome to send it to us for further investigation.
The repairer has check in and check out images of the battery and there was no change. Should you have proof to validate your allegation you are welcome to send it to us for further investigation.
EH
Emmah H's updateReviewer Update
17 Jan 2025, 08:50This is bad customer service I ever had were a service prover is more powerful than the client. Wow!👎🏻.
I'm done hope I will get positive feedback on my access amount from the third party as I don't any confidence in this insurance left in me.
Have a blessed weekend.
I'm done hope I will get positive feedback on my access amount from the third party as I don't any confidence in this insurance left in me.
Have a blessed weekend.
EH
Emmah H's update17 Jan 2025, 08:50
Reviewer Update
This is bad customer service I ever had were a service prover is more powerful than the client. Wow!👎🏻.
I'm done hope I will get positive feedback on my access amount from the third party as I don't any confidence in this insurance left in me.
Have a blessed weekend.
I'm done hope I will get positive feedback on my access amount from the third party as I don't any confidence in this insurance left in me.
Have a blessed weekend.
King Price Insurance's replyOfficial
18 Jan 2025, 11:21Our legal team will be in contact regarding the excess recovery status. Should you require any further information kindly contact King Price directly.
King Price Insurance's reply18 Jan 2025, 11:21
Official
Our legal team will be in contact regarding the excess recovery status. Should you require any further information kindly contact King Price directly.