complaint

I have been waiting for feedback from king price insurance since the Thursday before easter. My car has been with the panel beater for almost 4 weeks now never mind the fact that job was completed in the two weeks however there was an add on regarding a forg lamp pin. Now the insurance does not want to give a go ahead for that to be replaced they keep on saying they have sent accessors but till this day there have been no accessors who went to the panel beaters last I spoke to them they promised to get back to me with feedback by EOB and that was Friday. Still nothing I just want car back now like really how much is a fog lamp. Now I can't even take my car in for service because it's been held hostage and my insurance couldn't care less. What irritates me is the lack of feedback and service I get from their arrogant consultants who feel the need to talk over clients. I have been happy with this provider before but now I'm rethinking the decision I made this is incompetence to the highest level.