Complaint

Been with king price for 5 years monthly premiums all upto date, recently I lodged a claim for my washing machine that I bought in 2021, went through the whole claim process, assessor's where sent to my home and they checked the machine and they left, no feed back, no one called after that, two days later I decided to call and make a follow up, to my surprise I was attended by one of the agents that was very rude, and she told me they won't cover my claim due to wear and tear, while I was still trying to understand what do they exactly mean, because this washing machine was bought in 2021, but because the lady was in a foul mood, I could not even get through to her and she eventually put the phone down, tried calling back, sent emails and had an automated reply that said someone will get back to me but even to this day no one has got back to me, I sent the email on the 29th of August and I'm still waiting for a call back. You guys are ****s, you debit my account every month without fail, but you fail to at least explain to me and prove to me why you can't cover my claim. I'm still waiting for my call back and I won't leave this lying down... believe me