Complaint!

My name is Siphosakhe Ncobela, I am laying a complain against King Price regarding claim number CKP***. I am very unhappy with the service that the insurance is currently giving me. I've been with King Price for 3 years now, and I've never claimed since I join them. Last year December 24th I bumped into a pothole on R61 highway, it was raining and Misty. I got out of the vehicle and checked whether there were any damages to the car and I saw nothing wrong and drove off. Unfortunately after a km or so Igot a strange sign notification on the dashboard and I immediately I stopped the car and asked for assistance in the neighborhood (Bizana Eastern Cape). I called the insurance, and they stated that they could only be able to assist on the 28th. After I claimed I received feedback from the assessor, stating that they are only going to approve engine oil and samp due to engine seized, any extra costs I will be accountable for them. That was the last time I heard from them. I have made follow ups with a clear indication of what was going on. Only after 3 weeks they got back to me asking for a trip report, which I have to request from tracker company. Unfortunately, I couldn't be assisted because my tracker only covers "Check Double Protection". A few days later I received a call from my claims handler requesting for a Police Statement, imagine only after 3 weeks they request for it. I am very disappointed with King price insurance service.