Complains regarding how the claims are handle and pass the cost to the customer.

Dear Madam, Sir, I had a claim in the beginning of July with regards a pipe burst, water coming thru the pavement around the house and I informed immediately King Price Insurance –Claim Department about the problem. I talk to Mr. Shaldon and I asked specifically that the plumbers Team that they will send, to bring the water leak detector. The team arrived and they informed me that they couldn't bring the water leak detector because Mr. Shaldon told them that is unnecessarily. The Plumbers appointed by King Price they complete a report that saying that the water seems to come from my neighbour. I went to notify The City of Johannesburg Municipality, and I discuss with the Manager for my area Mr. Billy P., and they send their own inspector to see the problem and after the inspector came, he mention that the water is coming from my side, and is necessarily the water leak detector to see from where is coming exactly. The time was passing, the water was running all over my property, around the house, also in garage and started to run on the street. I contacted again Mr. Shaldon and I informed him about the City of Johannesburg Municipality Inspection and I asked him if can send a team with water leak detector, what the Municipality Inspector also recommended. This time the plumbers send by King Price Insurance came with water leak detector and in 10 to 15 min, they found the leak on my property that is contradicting the first report written by first plumbers Team send by Mr. Sheldon. In the mean time after 2-3 weeks of trying to convincing Mr. Shaldon to send the plumbers with this instrument for leak detection, the water was running out thru the pavement, photos have been taken, and the municipality bill came over R9000, over R6000 only the water that was wasted, Today, 6 August 2018, I was informed from Claim Department by Miss Caroline, that the decision to pay the water that was waisted because wrong decision by King Price Claim Dept., will be not paid...after initially I was asked by Miss Caroline for sending to King Price insurance the Johannesburg Municipality bill for the last 3 months; my understanding at that time was that King Price will pay for the wasted water.... I feel that is no other option, only to follow up and elevate this problem to next level of authorities with regards the lost created by King Price, Claim department due to wrong decisions. If someone with decision power will receive this letter, and who can be honest and accept responsibilities for what was not done when supposed to be done, I will withdraw all the actions. Hope, somebody will take the responsibility for wrong decision and will pay for what they done, not the customer that advise them with 2-3 weeks in advance was must be done !!!! Dan V.