Complain

ON THE THE 26TH AUGUST 2020 I WAS DRIVING MY MERCEDES BENZ E270 CDI ON THE OCEAN DRIVE ROAD BACK HOME FROM BALLITO JUNCTION MALL WHERE MY FRONT RIGHT TYRE CAME OFF AND RAN ACROSS THE ROAD , BY LUCK IT DID NOT HIT OR DAMAGE ANY PROPERTY. I THEN CALLED MY INSURER TO ASSIST, WHICH TOWED AWAY THE VEHICLE TO THEIR ASSESSMENT YARD AT SMD CATO RIDGE DURBAN . ON THE 12TH OF SEPTEMBER WHEN I WENT TO LOAD MONEY ON MY E TALL ACCOUNT AT UMVOTI TALL I WAS SURPRISED TO LEARN THAT MY E TALL ACCOUNT WAS OWING EXCESS OF R489 WHICH WAS THE FIRST TO MY ACCOUNT AS USUALLY WHEN MONEY RUNS OUT FROM THE E TALL IT AUTOMATICALLY SUSPEND IT UNTIL YOU LOAD MORE MONEY TO USE YOUR E TAG, THE LADY AT UMVOTI TALL ADVISED ME TO CONTACT SANRAL TRANSACTION CLEARING HOUSE , WHEN I DID I WAS TOLD THAT THE E TAG DEVICE THAT WAS FIITED ON THE MERCEDES BENZ E270 HELD BY INSURANCE AT THE TIME WAS ACTUALLY THE ONE BEING USED FROM THE 12TH SEPTEMBER 2020 ON THE N3 AND N4 , THEY ALSO WERE ABLE TO IDENTIFY THAT A VEHICLE WITH A (CLASS S) TRUCK HAS BEEN USING MY E TAG COUPLE OF TIMES AND SENT ME THE DETAILED TRANSACTION REPORT WHICH I DID FORWAD TO MY INSURER AFTER CALLING THEM TO LET THEM KNOW OF THE THEFT AND MISUSE OF MY E TAG DEVICE WHICH THEY WERE NOT AWARE OF AT THE TIME I PHONED THEM ON THE 12TH SEPTEMBER 2020 OF WHICH THEY PROMISED TO CALL ME BACK AND UPDATE ME ON THE ISSUE. ON THE 17TH SEPTEMBER 2020 SANRAL TRANSACTION CLEARING HOUSE SENT ANOTHER DETAILED TRANSACTION REPORT SHOWING MISUSE TO THE AMOUNT OF R1 809 ( FROM 12TH TO 17 SEPTEMBER 2020) BY WHOEVER THAT WAS SOLD THE E TAG BY AN (*****) EMPLOYEE AT THE SMD CATO RIDGE DURBAN ASSESSMENT YARD FOR KING PRICE PTY LTD. I PHONED SANRAL AGAIN ON THAT SAME DAY TO CANCEL THAT ****** DEVICE FROM MY ACCOUNT OF WHICH THEY DID REPORT ON THEIR SYSTEM AS ****** , I WAS TOLD I AM GOING TO PAY R100 WHEN I NEED NEW TAG TO REPLACE THE ****** ONE. AFTER TELLING MY INSURER ABOUT THIS THEY TOLD ME THEY WILL DO AN INVESTIGATION WHICH WOULD TAKE DAYS , ON THE 17TH SEPTEMBER 2020 I CALLED MY INSURER TO GET UPDATES AND OFFERED TO SEND THEM THE TRANSACTION REPORT FROM MY ETALL ACCOUNT TO MAKE THINGS EASIER OF WHICH THEY APPRECIATED AND PROMISE TO GET BACK TO ME ASAP. DAYS WENT PASSED AND I PHONED ON THE 22TH TO GET UPDATE BUT AFTER HOLDING FOR LONG ON THE LINE I WAS TOLD I WILL BE PHONED BY SENIOR MANAGER, I WAITED BUT NO PHONE CALL UNTIL I PHONED ON THE 26TH AND 28TH OF AFTER HOLDING AGAIN WAS TOLD SAME THING TO WAIT FOR SOMEONE SENIOR TO CALL, EVEN THE AGENT I SPOKE TO WAS SURPRISED THAT NONE HAD CALLED SINCE WE SPOKE ON THE 17TH UNTIL 28TH SEPTEMBER 2020. ANOTHER THING WORRYING ME IS THE FACT THAT THE CAR HAS BEEN MOVED FROM THE ASSESSMENT YARD TO THE REPAIRER AND IN FEW DAYS I WILL HAVE TO COLLECT THE CAR AFTER REPAIRS ARE DONE BUT NONE FROM KING PRICE CALLED TO UPDATE OR TELL ME WHAT HAPPENED TO MY E TAG, WHEN I WEN TO SEE THE CAR FROM THE REPAIRER YESTERDAY I NOTICED THAT INDEED THE E TAG IS NOT THERE FITTED AS SUSPECTED AND THERE WAS ALSO A COUPLE OF THINGS ****** FROM IT LIKE MY WARNING RED TRIANGLE WAS NOT THERE AND THE BUMPER BEHIND THE CAR HAD ONE SMALL FITTING REMOVED AND ALSO ONE FITTING REMOVED FROM THE HANDREST FEATURE INSIDE THE CAR. IT IS REALLY CONFUSING FOR ME WHY WOULD A SIMPLE INVESTIGATION TO IDENTIFY IF THE TAG IS ****** WOULD TAKE THIS LONG WITH NO COMMUNICATION TO ME AS A CLIENT TO THE POUNT WHERE THE CAR IS EVEN SENT TO REPAIRER WITHOUT INFORMING THE CLIENT ABOUT THE STATE OF THE CAR OR CONDITION TO THE POINT WHERE I HAD TO INSPECT THE CAR MYSELF TO REALLY KNOW THE EXTENT OF THEFT DONE AND WHAT ELSE MORE HAS BEEN ****** , I BELIEVE THE INSURER HAS FAILED ME AS A CLIENT AND CONTINUE TO DO SO UNTIL I DECIDED TO WRITE THIS . I HAVE GIVEN RECOURCES TO SIMPLIFY INVESTIGATION AT MY EXPENSE TO ASSIST THEM TO CONCLUDE EFFICIENTLY AND MADE NUMEROUS FOLLOW UP PHONE CALLS WHICH COSTS ME A LOT OF MONEY IN AIRTIME BUT THEY DO NOT SEEM TO CARE.