Communication is very bad

I must say that I am so disappointed with King Price, I took up an warranty with them and this week i had warning light took my car took the car in, a claim was submitted. 3 day later after enquiring with dealership to find out what the hold up they advised they were waiting for feedback from King Price, I then called to follow up. I was then referred to Charmain who was handling my claim and only then I was told that the part was not included in the warranty. to my understanding that was supposed to included under electrical components however apart for the fact that it was not included the communication was bad claim submitted on Tuesday, documents from dealer was sent mid day on Wednesday and when i called Charmain had not even looked at that documentation till after 15:00 on Thursday which left me without a car for 4 days. Which if i was told timeously i could have made arrange could have had my car by now.