NJ
Nonjabulo J
1 reviews | Active since Nov 2013
14 Dec 2015, 09:08
Collecting premium on cancelled policy.
I have cancelled my policy with King Price on 31 Oct 2015 and fortunately I stop the debit with my bank.<br> My problem is that I have been receiving smses that they tried to debit my premium. Today I received 5 smes, which indicate that they been trying to collect the premium and have not updated the policy as cancelled.<br> I sent emails informing them not to process any debit order against my account and cancel my policy. Because this is affecting my credit rating and there was no reply or any.
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King Price Insurance's replyOfficial
15 Dec 2015, 15:58Hello ncjiyana,
Please note that the policy has not been cancelled, we have made several attempts to contact you to assist with the cancellation but to no avail. Please could you let us know when you will be available as the cancellations are done telephonically and are voice logged for security purposes.
We hope to hear from you soon and will continue to try calling you.
Royal regards
The kings court
Please note that the policy has not been cancelled, we have made several attempts to contact you to assist with the cancellation but to no avail. Please could you let us know when you will be available as the cancellations are done telephonically and are voice logged for security purposes.
We hope to hear from you soon and will continue to try calling you.
Royal regards
The kings court
King Price Insurance's reply15 Dec 2015, 15:58
Official
Hello ncjiyana,
Please note that the policy has not been cancelled, we have made several attempts to contact you to assist with the cancellation but to no avail. Please could you let us know when you will be available as the cancellations are done telephonically and are voice logged for security purposes.
We hope to hear from you soon and will continue to try calling you.
Royal regards
The kings court
Please note that the policy has not been cancelled, we have made several attempts to contact you to assist with the cancellation but to no avail. Please could you let us know when you will be available as the cancellations are done telephonically and are voice logged for security purposes.
We hope to hear from you soon and will continue to try calling you.
Royal regards
The kings court