Client cancelled after legitimate claims – serious concern

I am writing to express my deep concern and disappointment regarding the manner in which my insurance policy has recently been handled by King Price.

I have been a loyal client and have always maintained my insurance in good standing. Recently, I experienced a burst water pipe in the roof of the flatlet on my property, which resulted in significant water damage to the ceiling and walls.

When the assessor initially inspected the damage, I was informed that only the ceiling would be repainted. However, I raised a concern that repainting would not resolve the problem as black mould had already started developing due to the water damage. After a second inspection, it was agreed that the ceiling required replacement rather than repainting, and the claim was approved with a payout for the repairs.

Shortly after the claim was settled, I received notification from King Price that my insurance policy would be cancelled due to what they call a “high loss ratio”.

This decision is extremely concerning to me. The claims I submitted were for events that were entirely beyond my control. One claim related to a geyser that burst, and another occurred after a severe storm in Somerset West which caused roof damage to multiple homes in my street. These were not incidents caused by negligence or irresponsible behaviour on my part, but rather legitimate insurance events for which insurance exists.

As a client who has faithfully paid premiums, it feels deeply unfair to be penalised for circumstances outside my control. Furthermore, being labelled as “uninsurable” creates serious consequences when attempting to obtain insurance from another provider, as insurers typically ask whether a policy has previously been cancelled.

This situation is particularly concerning because the policy also covers business-related property. As a business owner, it is essential for me to have insurance in place to protect my property and operations.

I have attempted to resolve this matter directly with King Price via their call centre, but unfortunately I have received no meaningful assistance or willingness to reconsider the situation.

I would sincerely appreciate it if someone from King Price management could review my case and provide clarity on why a loyal client is being penalised for legitimate claims that were beyond their control.

At this stage, I am simply requesting fairness, transparency, and reconsideration of the decision to cancel my policy.

I look forward to a constructive response.