Claims unresolved after 20 Days

I am insured by King Price since 2013. My car was on an accident on 08 June 2015, I have reported the matter to my insurance and opened as case with the SAPS as per requirement.<br> I was informed that the claim will take a maximum of 10 working days to resolved but I still get the same excuse when I call to check on progress, that they are busy with it and will forward to someone from claims department to call me which He/She doesn't at all and all this is after 20 days which is more than the stipulated date (no matter how we look at it). <br> <br> This has affected me financially as special organised transports cost triple what I would normally pay when using my own car. I didn't take up the option for Courtesy car as I have one extra car when I bought the latest which is now sold.<br> <br> I need to know when are they going to fix my car? They have refused to write off claiming that the damages costs far below what my car balance is, which I understood.<br> <br> The insurance must attend to the car as soon as possible.<br>