Claims Process

My insurance claim has now been dragging on for well over a month, nearing two months, with little to no meaningful communication or progress.

I have repeatedly emailed and left messages requesting feedback from the claims assessor, only to receive empty promises of return calls that never happen. Meanwhile, my vehicle remains in their possession, and other staff members are unable to provide me with any updates or assistance regarding the status of my claim.

The lack of communication, accountability, and urgency has been extremely frustrating and disappointing. As a client, I expect transparency, timely feedback, and basic customer service… especially when my vehicle has been withheld for such an extended period without proper updates.