Claims for accident happened 16 Dec 24 Under king 👑 price

Good day actually it's been horrible horrifying experience with KING PRICE insurance...My Mother got into the accident on the 16th Dec 2023 then my mom called SMS was sent to confirm the claim...and dead silent afterwards only Mid Jan 24 I received an email from Thina claims consultant updating on a consent form she will email to call collect all relevant documents and investigation for the claim. Yes my mom obliged and signed and sent the doc attached with her ID and certificate of the car in question...she went silent no conformation on receiving the documents. Ohk days passed still none communication late Jan 24 she calls again asking for PR (police report) of which the accident happened in Venda and we in live in Gauteng ohk so we travel to limpompo Venda to get it( keep in mind we signed a consent form for the insurance to collect all required docs) ohk we get come back send it to king price ( to Thina Msizi) and another wait another weeks or so she asks for the bank statements we sent no reply of confirmation...I sent an email asking her to confirm on receiving of all this info sending and update silence I get no reply....few weeks later again now asking for pics of the car before the accident as always we sent and ask for feed back via email no respond...it's Feb now a different person calls from king 👑 asking for medical reports and this time we told hom we cant go to venda first of all it cost us going to Venda To collect doc while we signed the consent form that mentions all this documents then why did my mother sign if we will go and collect all evidence on their behalf....this Tuesday 6th Feb 24 a agent Nomkhosi but a day before a Supervisor called saying the agent will call to finalise the claim ohk we wait day goes by...following day wensday Nomkhosi calls to say shes finalising we shld knw by alend of the day again nothing. Sent email to Thina as shes the first agent we talk to and ask her for any update regarding the claim... 🤐 Again it's been almost 2 months already approaching the 3rd month still none communication....