CLAIMS DEPT A LARGE DISSAPOINTMENT

This review was sent in at the time I was having great difficulty with your claims dept in getting the process moving- 11 August 2021, After a literal count of 10 calls to your call center- You should have records of all the calls, and my own calls to LS Autobody, I was able to book the car into LS Auto body on the 16th August, I think King Price needs to review the claims process- your claims department is highly inefficient and will chase away loyal customers, also your classing of whether the car is drivable or not is confusing to say the least. My car had a rear smash, so it technically still was drivable but you could not drive it to work everyday as the boot is smash in along with the lights, only drivable to an authorized repairer. Hence your Rental Car service which I took, only came into effect from the 17 of August. The initial person handling the claim should of directed me on the Friday 6 August to LS Autobody instead of Auto Magic- Because all I was doing was driving around a damaged car for nothing. The initial hired car that Europcar lent me broke down mechanically after 4 days, which meant the car had to be towed and another rental car arranged, this took another 5 calls to Europcar to sort out. All in all, a very taxing experience.