Claiming with king price is a nightmare

I submitted a claim with King price on 10th of January 2016 Later that week I was called by Mr Leon Strydom a senior validator with King price made and appointment to come and interview me a few days later I was informed that my car was write off I was then send a consent form to sign so they can check vehicle tracking info, traffic fines, finance house inquiries, itc, etolls and bank statements which at did at that point they told me my claim was 90% done they just need that form back to finalize the claim, even to this day my claim has not been finalized because they say they can't find my dads insurance history and now they need that to finalize the claim and I did inform them that my dad has bad comprehensive insurance since 2006 to date according to King price they can't find 2012's insurance history which is not possible because my dad has always had insurance and 2012 he bought another car financed which was obviously insurance even to date....claiming with King price is a nightmare and one thing I'm sure of right now is that they are looking for a reason not to payout my claim, and now I feel like I'm pestering Mr Strydom calling him everyday I apologize for that Mr Strydom