claimed for damage windscreen,still waiting 4 2mnt

Claimed for windscreen to be fixed 2 months ago,king price referred me to 24/6 glass repairs,I'm stil waiting I eventually traded in my car for a bigger car& was told they will go to the dealer ship & repair it there,they stil havnt its going for 3 months,when I call king price they put us on hold for an hour,no one knows anything and no one wants to help any more,I am so disgusted and flabagasted cos of their treatment,now the dealership has repaired the windscreen and expect me to pay the R5000 they paid to repair it.what do I do cos my insurance **** to me,and now I have to incure ridiculous charges they said they would repair the windscreen although I had traded in my car cos my claim was put in before I traded in my old car,now no one wants to take responsibilities.this is so dissappointing fronsurance,I'm really dissappointed and am considering changing insurance companies