Claim was closed without my knowledge

I am extremely disappointed with the service I got from King Price. Mostly by the person who was assisting me. I have been with KP for the past couple of years and never claimed. Now it's time for me to claim for an accident that was not even my fault. Vikesh Naidoo was the consultant in charge of recording my claim. I specifically told him that my accident happened on Sunday 2nd May2021 at 4:45pm. The next step was to get the car assessed which occurred two days later. I have been waiting two to three days as per their SLA. I have never received neither, email or a phone call, but they do not hesitate when they sell you their insurance. Vikesh was provided with the contact information of the two other witnesses but they were not contacted to confirm. This morning I took iniative to email him to check the update on progress. I have never opened my email til later in the day only to find out that my cased was closed because 'I was unreachable' and did not provide required information. Vikesh or anybody did not attempt to pick up a phone and call me today. It was claimed that they tried contacting me 3 times but was out of reach. emails that I received today only, of which the 3rd was the one stating that my case was closed,and to answer where I was from and going to at 4:45 am. The hours are not within the recommended curfew times. I'm not upset about the closed case, but by the lies that they tried contacting me, when they didn't.