1 reviews | Active since Feb 2017
Claim update
<p>On the 12th May, I submitted a claim to King Price for a motor vehicle accident. Every time I have to be the one that follows up.</p> <p> </p> <p>A call is made by myself airtime and efforts and still no response. Only when I finally get through to someone I get told conflicting information,</p> <p> </p> <p>The last time I spoke to the claims consultant was Friday 26th May, whom advised they will try to get it resolved that Friday. Guess what still no response.</p> <p> </p> <p>Two e-mails and calls made to again follow up on the status of the claim guess what no answer to date, yet quick enough to debit my account.</p> <p> </p> <p>to type an e-mail or keep me updated with an sms advising where the claim is or when i will get a response is that too much to ask???????</p> <p> </p> <p>i see the depriciating premium means pathetic service.</p>
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.
Thuli from our claims department has been in contact with you to discuss your concerns and the way forward. Should you require any further assistance please do not hesitate to contact.
Royal regards
The kings court
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.
Thuli from our claims department has been in contact with you to discuss your concerns and the way forward. Should you require any further assistance please do not hesitate to contact.
Royal regards
The kings court
Thank you to Thuli for being of great assistance with the processing of my claim. Even though it has not been pully processed I do appreciate the efforts and constant communication to keep me in the loop with the process of the claim.
Really appreciate all your troubles Thuli and due to the service you have provided will definitly be returning to King Price once I purchase a new car.
You have turned an unfavourable situation to a good one.
Thank you to Thuli for being of great assistance with the processing of my claim. Even though it has not been pully processed I do appreciate the efforts and constant communication to keep me in the loop with the process of the claim.
Really appreciate all your troubles Thuli and due to the service you have provided will definitly be returning to King Price once I purchase a new car.
You have turned an unfavourable situation to a good one.