Claim Unresolved for almost 5 months

Hello Was involved in an accident early September 2024. Claim was approved by 24 September, Estimated date of completion was 14 November 2024,

Wrong rear door was supp**** by king price and was returned back on 09 October. Order for the correct door was only made on 9th November 2024, and was on back order till 29th November.

Only then to be told that they don’t have the rear door glass and was on back order till 24 January 2025. Was not delivered and I had to make a follow up only to be told today that the glass will now be delivered on 24 February another month!!!

Went to see the car at the panel beater over the weekend only to be told that there are also other small part that are on back order till 18 February 2025, this was never mentioned by king price.

I keep make numerous calls and follow ups just to get the same answers, asked to be referred to superiors only to be told that I will be called back, which never happens.

The back order letter for the small spares missing is only dated 27 January 2025, like really!!!

I feel so offended and out of words, this is unbelievably terrible to say the list.

February will be 5 months without a car, If it takes this long, I would think you are trying to fix something that you really can’t!

I need answers,

Not happy at all,