Claim taking too long with no proper feedback

Claim no. CKP***/2I had an accident on the 20th of november 2021.in the first week after everything went fine. I was informed by email on the progress of my claim. BUT from the second week is where my nightmare with you guys starts. I phoned to follow up and was told that my claim is still being reviewed and I will get feedback by the 30th. On the 30th I called back and was told I will receive feedback on the 3rd of December, again I called (yes, NO CALL FROM KING PRICE) I was then told that the person handling my case was off sick and the manager in charge will only call on Monday the 6th. Guess what monday comes and goes and still no call from anyone. So again I call you on Tuesday the 7th. AND THIS IS WHERE MY FRUSTRATION COMES IN... I am now told that I need to get a settlement letter and NATIS from my bank to speed up the process. WHY am I only told this after 2 and a half weeks? IS THIS THE FIRST TIME THAT KING PRICE IS DEAL WITH WRITE OFF ON A FINANCE VEHICLE? Please understand I am not writing this to bring your company name down but to try and get some HELP from you to sort this matter urgently. I am currently without a vehicle and cannot proceed to buy a vehicle until this matter is sorted out. Awaiting your urgent feedback Kind RegardsSayed Bux