ZN
Zanele N
1 reviews | Active since Aug 2017
14 Dec 2021, 14:30
claim taking too long
I submitted my claim on the 23 November and i am still waiting for an answer. when i call the system keep on hanging up my calls i am honestly disaponted at King Price insurance because i dont feel royal. i had a very great experience with Outsurance they never gave me headache i have with king price now.
Helpful (0)
Replies (1)0
Replies (1)
King Price Insurance's replyOfficial
14 Dec 2021, 15:22Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. We know your time is important, and that you want to get this wrapped up as soon as possible.
We’re very sorry that you’ve had to wait so long, and we’re looking into what’s causing the delay right this second.
We’ll call you shortly to give you a full update on your claim.
Royal regards,
The king and his court
King Price Insurance's reply14 Dec 2021, 15:22
Official
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. We know your time is important, and that you want to get this wrapped up as soon as possible.
We’re very sorry that you’ve had to wait so long, and we’re looking into what’s causing the delay right this second.
We’ll call you shortly to give you a full update on your claim.
Royal regards,
The king and his court