Claim taking over a month and still not finalized

Hi, I am King Price client and I am so disappointed by the way my claim is being handled and it is over a month since I submitted a claim.

On the 26th March 2021 at around 9 pm on my way home I was involved in a motor vehicle accident and was not in the wrong but the other motorist was. I woke up at a hospital the next day and was discharged from Hospital. On the 29th I called King Price Insurance to tell them what happed and they assigned two assessors for my claim. On the 13 May I met up with a gentleman by the name of Jacques who is the assigned assessor and he interviewed me and recorded the conversation between the two us, asking me all sorts of questions including ones I felt irrelevant.

Up on conclusion he told me that it will take him 7 to 14 working days to finalize it. Today is exactly 14 days and I have not heard from him or the insurance company and this is now exhausting and frustrating that my claim is taking so long to be finalized. I feel and believe that King Price is not willing to settle my claim as my car was written off according to their assessment.

Please help and assist me on this matter because it is taking its toll on me now.

My name is Thabiso George Faba Policy number: KP*** Claim No: CKP***/1 ID number: ***

KIing Price Tel: ***email: claims.kingprice.co.za FSP no 43862