Claim taking forever

I submitted a claim on Friday the 14th of August 2015 after our car has been towed from an accident scene. Its been 8 days and no feedback is available after the assessment has been done. The assessment can't take 8 days after it was told to me by more than one person that feedback will be provided within 48 hours.<br> <br> Some feedback and a system that actually works would be appreciated. Follow the voice prompts and you don't get to the right section. And every single time ie twice daily that I call the same questions are asked was your car towed after getting authorised by King Price to tow the car. The systems and process is shocking.