CLAIM SUBMITTED STILL NOT PAID AND NO RESPONSE

I had an incident of theft and malicious damage to property on the 5th February 2016.<br> <br> I called King Price on the 6th February 2016 to put in my claim to which I was advised that a glass fitment center would be in touch with me on the day or the latest the 8th February(Monday) as it was a weekend.<br> <br> I received the call on the Monday from the glass fitment center who advised me that they could fix my windscreen. Which I then clarified that it is not my windscreen but my rear passenger window that was smashed. They then advised that they do not have a window for the specific model of my car &amp; would call me back as soon as they could find one. I waited for a week and no response. I then called King price and advised that I will fix my vehicle and claim it back as I could not be driving around without a window. I got my vehicle fixed the next day at BMW without hassle. <br> <br> I submitted the claim the week thereafter and have called and sent emails numerous times to find out progress. <br> An agent &amp; voice recorded message advised they would call back and after 20 minutes waiting on the line, the line was cut. To date, no call back.<br> I want my money and to cancel this insurance!