IP
Itani P

1 reviews | Active since Feb 2011

29 Feb 2020, 13:03

Claim Submission Royal Nightmare!

My wife’s car was ****** on Wednesday the 26th of Feb. I have been trying to submit a claim since Thursday. On Thursday I was put on hold until I decided to leave my number for one of your agents to call me back. No one did. On Friday I finally got hold of someone who asked me to call back with the person who open the case.

Then later when I called back I was kept on hold.

Later on Friday I got involved in an accident with my other car also insured with King Price. I tried calling on Saturday morning to report both incidents I got hold of ab agent but the call was cut 20 seconds into the conversation. I have been trying to call King Price since this morning with no response. I leave my number but I don’t get a call back.

They were very quick to give me a quote but now that I really need them they are ghosting me!

0
Replies (1)
King Price Insurance
King Price Insurance's reply01 Mar 2020, 17:03
Official
It’s really heartbreaking for us to hear that you had a bad service experience from us. We can’t undo what has happened, but we appreciate you letting us know about this, so that we can take some action towards trying to make up for it. Claims will be in contact to discuss.