Claim Settlement

I registered a claim on 2015/03/20 after my car accident that happened on the same day. I have week after week been calling King Price's call centre and always unable to reach my claims agent (Naseema). On all the follow-ups that I make, I get the same feedback: \We'll leave a message for Naseema to call you back". It is bordering on two months since my accident and I'm still getting the same feedback. What sort of professionalism is this? I believe that I have in all my efforts provided all the information required to process and finalise my claim - if I have not then such information was not conveyed to me (since I never get feedback on my claim anyway). The only thing that I know is that my vehicle has been written off"