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matshidiso M

1 reviews | Active since Nov 2017

04 Jul 2018, 11:21

Claim *******

I have never experienced such ridiculous and extremely worst service like this 1 that I have experienced with King Price insurance because when I was taking the policy at first I was promised Heaven and earth and only to find out that I was lured just to come n be **********. I mean companies like Auto and general, Outsurance, Miway are far much that this, I just urge everybody to rather join them that coming here to be ******. When I took this policy I was asked if there will be an alternative driver and I said yes and we agreed on the premium. Now that it's claim stage I am told a different story about the alternative driver because the incident happened with an alternative driver. I mean why on earth was there no such information that was disclosed to me about the meaning of an alternative driver and how many time does an alternative driver has to drive the car. After all alternative driver has 1 meaning in the dictionary. Your contract says if the incident happens with an alternative driver then there is an access of R4500 that has to be paid. Now what is this nonsense that I am hearing now and a payment of R13000.00 that was transferred to me because the incident happened with an alternative driver.Who can fix a car with R130000.00?I want you to take back that money and pay my claim properly. That is damn day light *******. I never said I want to open an investment policy with you where I save my premiums and give it back to me whenever I need it. You said you are an insurance company which is risky. Do pay my damn claim the very same way that thing we're running smoothly when you were luring me to take the policy or rather let's take the matter to the Ombudsman. People always talked about King Price always finding a way to not pay their claims but I never believed until it happened to me now. I need my claim paid and I'll let my family, friends and colleagues to cancel their policies and join others before they experience what I went through.

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Replies (1)
King Price Insurance
King Price Insurance's reply05 Jul 2018, 16:06
Official

Hi Matshidiso

Our claims department has conveyed the outcome of the claim. Should you dispute the outcome you may email a detailed dispute to ***

Royal regards

The kings court