Claim rejected due to another company's incompetence

My bakkie, a single cab Ford Ranger was Hijacked in October 2025. It was driven by my son who was the regular driver. The process of registering the claim with King Price was seamless and an investigator was assigned to the claim. The investigator came over to the house to interview my son. We submitted all required documentation to finalise the claim.

The Issue occurred when Tracker (the tacking company) had to submit the vehicles movement report and they could not do so as they did not have the information. King Price was trying to establish whether the device was faulty, or it did not function at all.

Unfortunately, Tracker has refused to provide King Price or myself with any feedback and have chosen to ignore all of my requests. I have sent emails; I have called and even visited the company premises and still no feedback.

Kind Price now refuses to settle the claim due to Tracker's non responsiveness. Both companies' premiums were up to date. I am currently stuck between the two companies with no positive outcome to my claim. This has truly been an exhausting period. I would not recommend any of these companies as there is no due care for their customers and I feel I am being treated unfairly for something that is not my fault.