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Nokukhanya C

1 reviews | Active since May 2015

23 Oct 2021, 13:10

Claim process not for weak people

King Price's claim process is not for weak people. It can land you in hospital. You feel depressed and stressed without getting any clear indication what is happening. My experience is after l lodged the claim the assessor wanted more paper work than anything else. After a week she still hasn't gone to the accident scene to see why the car was moved off the road. Their authorized tower did not even go to fetch the car where it was stored after being removed from the accident scene instead he wanted to be met halfway with the damaged car. This clearly shows what kind of service you get from KP and their authorized towers. It doesn't end there, the assessor is not interested in the accident. I am the owner of the car but not the regular driver of the car that met an accident but l have to give consent to access ******** records. This should have happened when l first joined KP not during the claim process. If you don't want to be depressed don't even consider joining King Price. You pay monthly fees to be treated like a ******** without even being involved in an accident. The only crime l did was to join King Price as their client.

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Replies (6)
King Price Insurance
King Price Insurance's reply28 Oct 2021, 16:21
Official
We are truly sorry to hear you feel this way, our claims department has been in contact to discuss. Should you require any further information kindly contact claims directly.
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Nokukhanya C's update28 Oct 2021, 18:34
Reviewer Update
Claims department is not even sending me the damage report that I requested. I got an email without an attachment saying "Please find damage report attached....". I never knew I am paying so much to be treated this way. I will not recomment King Price even to my enemy.
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Nokukhanya C's update28 Oct 2021, 18:37
Reviewer Update
Bad service eventually catches up with any company and customers are aware and they will stop paying for bad service. King Price might be enjoying this now but let us wait what would eventually happen to them in the future.
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Nokukhanya C's update29 Oct 2021, 12:54
Reviewer Update
Today I received the damage report. Thanks to Jarryd Kuys.
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Nokukhanya C's update08 Nov 2021, 14:39
Reviewer Update
The worst service ever received in my life, they finally rejected my claim after I had given them all the information they requested except for signing a consent form for requesting Etoll, CCTV information and my ******** records. I wonder what all these have got to do with the accident where I wasn't even driving the car. Paying comprehensive insurance is just wasting your money. Can someone please do a research on who is getting their claims approved/rejected at King Price and why. I am so sure some interesting information can be revealed here. My advice to anyone considering King Price as your insurer...you must think twice. I will never refer them to anyone I know even my enemies.
King Price Insurance
King Price Insurance's reply10 Nov 2021, 19:31
Official
Should you wish to dispute the outcome of your claim you may do so by emailing a detailed dispute to ***