Claim process and payout a nightmare
I had an accident 7th November 2021 over a month ago, my car was declared a right of 14 days later. Justine Wilson was assigned to my case on the 23 November and he managed to assist with processing my claim on the 29 November. I had to get my owner accident report and pay R345 for a copy at the JMPD. 3rd December signed the agreement of loss on the 7th Natis and keys where collected. 7 days later still no payment has been received no update has been given. On all events I had to call all the time and ask for updates and feedback and I get told Thuli Thema is assigned to my case and they sending her and email, which I have never spoken to her at all. While I still pay premiums for a written off car.
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Replies (5)0
Replies (5)
King Price Insurance's replyOfficial
15 Dec 2021, 09:11We know your time is important, and that you want to get this wrapped up as soon as possible. We’re very sorry that you’ve had to wait so long, and we’re looking into what’s causing the delay right this second. We’ll call you shortly to give you a full update on your claim. Royal regards, The king and his court
King Price Insurance's reply15 Dec 2021, 09:11
Official
We know your time is important, and that you want to get this wrapped up as soon as possible. We’re very sorry that you’ve had to wait so long, and we’re looking into what’s causing the delay right this second. We’ll call you shortly to give you a full update on your claim. Royal regards, The king and his court
's updateReviewer Update
17 Dec 2021, 11:41I still haven't been assisted, I have called a multiple phone call but still no assisted. This is really frustrating...
's update17 Dec 2021, 11:41
Reviewer Update
I still haven't been assisted, I have called a multiple phone call but still no assisted. This is really frustrating...
King Price Insurance's replyOfficial
17 Dec 2021, 19:22As per our records the claims department has been in contact.
King Price Insurance's reply17 Dec 2021, 19:22
Official
As per our records the claims department has been in contact.
's updateReviewer Update
20 Dec 2021, 05:45No, no one called me from claims only Justine Wilson called me and **** to me that the payment was processed on Friday, money should reflect in my account with a day since king price is on FNB and I’m on FNB too. Today is the 20th still nothing and no sign of payment.
's update20 Dec 2021, 05:45
Reviewer Update
No, no one called me from claims only Justine Wilson called me and **** to me that the payment was processed on Friday, money should reflect in my account with a day since king price is on FNB and I’m on FNB too. Today is the 20th still nothing and no sign of payment.
King Price Insurance's replyOfficial
20 Dec 2021, 13:48Hi Cya
Justin is from the claims department, we have sent him a follow up message to call you with info on the status of the payment. For any further inquiries kindly contact King Price directly.
Justin is from the claims department, we have sent him a follow up message to call you with info on the status of the payment. For any further inquiries kindly contact King Price directly.
King Price Insurance's reply20 Dec 2021, 13:48
Official
Hi Cya
Justin is from the claims department, we have sent him a follow up message to call you with info on the status of the payment. For any further inquiries kindly contact King Price directly.
Justin is from the claims department, we have sent him a follow up message to call you with info on the status of the payment. For any further inquiries kindly contact King Price directly.