Claim process, absolutely disappointing

I’ve been in an accident on the 17/08/2022 . My car has been towed away by precision towing service, instructed by king price. A week later I received a call that my car has been written off. A day or two later I received a call from outsurance who is the other persons insurance and because the outsurance points man were on duty. During this call I was advised that they are concluding their investigation and will forward my insurance feedback on that day as the outsurance points man was witness that this was not my fault. It’s now going in for a month and I’m being told that my claim can not be concluded cause king price can not get hold of the towing service company that they allocated. I sent mails requesting certain clarification/request made and I’m blatantly ignored. When I request a call from the person dealing with my claim directly, I never get a call back and the person that calls cannot efficientlyassist. When I try to call in , no answer. I only get system generated weekly feedback stating that they working hard at resolving my claim. I even sent them the contact numbers of their towing service of which I got hold of on my first attempt and still they battling ( a consultant even mentioned to me that the towing service possibly blocked company line calls).. On boarding at this company is awesome but when your true purpose of being insured comes to reality, that’s when you no longer feel like a king. I’ve witnessed many claims being in a financial institution myself and of course that of friends and family with other insurers and even a refute has not taken this long. I’m aware that claims can take time based on complexity, however this claim is as simply as it gets. The unwillingness to communicate, lack of transparency and service level failure is truly questionable and unacceptable. Also to mention my debit order continues to go off and I don’t even know where my car is. I simply left in the dark but told that the kings are dealing with it, hard at work!!!