Claim On KP***

Dear King Price,

Claim On KP***. I refer to the email from Jocks Autobody received on 16 May 2022 regarding spare parts for my vehicle.

You took custody of the vehicle on 3 March 2022, the day the accident happened. The mail from the repairer indicates that the parts will take 60 - 90 days to be delivered; meaning it will take almost a year for me to have my vehicle back. What have you been holding my vehicle for all this time if nothing was being done on it? Furthermore, as my insurer, what do you expect me to be using during this extended period of not having my vehicle?

Ever since my vehicle was booked in, it has been difficult to get feedback from you but come the end of every month, the premiums are debited timeously out of my account. During the period that you have my vehicle in your workshop, why am I expected to pay insurance premiums as I am not making use of the car thereby no risk on my side?

I have been insured with you for a while and am feeling very despondent with the way you are handling my claim. I do not see myself ever encouraging anyone to be insured by yourselves as your service has proven to be terrible to say the least.

Your urgent response will be greatly appreciated. My cell number *** Kind regards Okonkwo