KM
Kgopi M

1 reviews | Active since Dec 2014

11 Feb 2016, 20:34

Claim on ice

TO WHOM IT MAY CONCERN<br> <br> I have filled a claim on January 27, following an accident which occurred in the Johannesburg CBD. <br> My car's front bumper and headlight were damaged.<br> As per the request of the claims commander Dudu Mabuza, I have submitted all necessary requirements to process my claim.<br> The unfortunate part of the story is it took my insurer more than a week to receive and accident report.<br> I would receive an sms every time after I called in to follow up that my claim is still being processed and i will contacted in due course.<br> I joined the insurer King Price because they marketed themselves, as being fast and efficient, free of red tape.<br> I am writing today, to challenge King Price to honor its promise of royal service.<br> My car is still new and i really don't want to continue driving it with a dented bumper, its been two weeks going into three now waiting. <br> My claim number is as folllows: CKP***/1.<br> I beg your cooperation in this regards.<br> Kind regards,<br> Kgopi Mabotja<br> <br> <br> <br>

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Replies (1)
King Price Insurance
King Price Insurance's reply12 Feb 2016, 16:01
Official
Hello MabotjaKgopi,

We're just so sad to hear about your negative experience. We do our best to give every single client personalised, royal service, and we're so sorry that we let you down.

Shaldon from our claims department has been in contact with you to discuss your concerns and the way forward. Thank you for your patience and understanding, should you require any further assistance please do not hesitate to contact.


Royal regards

The kings court