Claim not yet settled

I am very disappointed with the service so far that I have received from King Price regarding my claim. It is now 5 days since I reported the brake in, in my car. So far only 5he window was replace for the rest like the battery, the spare wheel, Jack, wheel spanner and triangle nothing had materialised. Although I have received a message to confirm that my claim has been finalised but no money was paid into my account. What annoyed me most that I was duck in my house for 15 days. Couldn't even go anywhere over the Easter weekend. I don't understand why one must take extreme measure to get a response after I received a message from the CEO personally that he will make it right. I feel that I am losing my trust 8n them