claim not yet finalised

on the 17th December 2015 I logged a claim with King price .It was about my vehicle that was involved in an accident.To date the insurance has not finalised my claim I was told yesterday that it will be finalised but its not yet finalised today again im told. Im worried about the turn around time and the mis- information. All relevant documents they requested did send them .The debit orders will be going off my accounts but I don't have a car its more or less paying for something I do not have. What frustrates me the most is the fact that I have a short fall which I need to claim from another insurance and they need the proof of payment from King Price im now struggling to get that.