Claim not processed

I reported an accident on the 16/8/15 then claimed with Soubeka Raimundo on the 18/8/15. 3 days later Soubeka informed me about the damages costs which is close to R109 000. On the 27/8/15 Koos phoned from no.*** to confirm that he will transfer the car to BMW for repairs. The car never transferred till now. I was using their car hire from 18/8/15 which I was supposed to use for at least 2 months since they delay with a report. Shaldon took over from Soubeka from 1st week of September, instead of fixing a car he twisted the whole story and telling me about tyre expert and waiting for a speed from BMW. The happened at the intersection of the robots because the robots were not working on that day. Instead of looking at the main cause of the accident they try to create any wrongdoing from my side. I submitted an accident report which I quess would guide them. I feel that I've been treated badly and misinformed since Koos confirmed that the car was about to be transferred for repairs. Now I have no transport, the report has been changed and no longer finalised. Literally I am covered by this insurance.