Claim not paid been over a 3 months in this process .

So my claim assembly took Nov, Dec 60 days to be assigned to an assessor, then Jan 30 to be approved. Now payment is due called to say Friday 4th Feb 2022 they confirm it will be paid in 48 hr . Then No payment , now their excuse is there was a problem at the FNB . NOW they making their problems mybn with effort of them confirm when they will resolve the issue . Steve Coetzee who's the liability consultant was so rude in order to just their lame reason .

Now my car light are affected due to rains and I informed him how do we resolve this until they pay. Rudely he say I must rent a car at avis. After I've explained the impact of the and the cost while it's thier client that bumped my car .