CR
Carmen R
1 reviews | Active since Oct 2020
29 Jun 2022, 11:19
CLAIM NOT FINALISED
I have submitted an accident claim on 15 June 2022 and to date have had no positive outcome from this company. Ms Celeste Ryan, the claims consultant has been ignoring emails and not attending to my claim.
The debit order with King Price's payment is never delayed. My claim is not resolved after 2 weeks. This service is **********!! I DO ALL THE PHONING. I must phone them every day and every day i get told that its in progress. There is absolute no updates on their self service portal also.
That's "royalty" for you I say.
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Replies (3)0
Replies (3)
King Price Insurance's replyOfficial
30 Jun 2022, 09:32We know your time is important, and that you want to get this wrapped up as soon as possible. We’re very sorry that you’ve had to wait so long, and we’re looking into what’s causing the delay right this second.
We’ll call you shortly to give you a full update on your claim.
Royal regards,
The king and his court
King Price Insurance's reply30 Jun 2022, 09:32
Official
We know your time is important, and that you want to get this wrapped up as soon as possible. We’re very sorry that you’ve had to wait so long, and we’re looking into what’s causing the delay right this second.
We’ll call you shortly to give you a full update on your claim.
Royal regards,
The king and his court
CR
Carmen R's updateReviewer Update
01 Jul 2022, 13:12Today, 1 July 2022 the outcome of the claim is still not finalised. I'm beyond frustrated with this company. A simple question was outstanding since 17 June 2022 and no-one bothers to pick up the phone to call me. Finally today, the claim was sent to management for authorisation.
The problem with this ********** service is the inconvenience. I must call King Price Insurance basically everyday. And everyday I'm given one excuse after the other. I will be more inconvenienced when the claim is authorised and my car finally goes to the panel beaters. But what do they worry. They don't, because they receive your monthly fees, while they royally just don't care. They royally don't care what inconvenience its been for me.
I have received various excuses. They've even blamed loadshedding. And everyone of the people you speak to just want to get you off the phone.
The service from the staff at the royal King Prince Insurance company is **********. Basically King Price Insurance, your service sucks.
Even the response to my review is terrible.
The problem with this ********** service is the inconvenience. I must call King Price Insurance basically everyday. And everyday I'm given one excuse after the other. I will be more inconvenienced when the claim is authorised and my car finally goes to the panel beaters. But what do they worry. They don't, because they receive your monthly fees, while they royally just don't care. They royally don't care what inconvenience its been for me.
I have received various excuses. They've even blamed loadshedding. And everyone of the people you speak to just want to get you off the phone.
The service from the staff at the royal King Prince Insurance company is **********. Basically King Price Insurance, your service sucks.
Even the response to my review is terrible.
CR
Carmen R's update01 Jul 2022, 13:12
Reviewer Update
Today, 1 July 2022 the outcome of the claim is still not finalised. I'm beyond frustrated with this company. A simple question was outstanding since 17 June 2022 and no-one bothers to pick up the phone to call me. Finally today, the claim was sent to management for authorisation.
The problem with this ********** service is the inconvenience. I must call King Price Insurance basically everyday. And everyday I'm given one excuse after the other. I will be more inconvenienced when the claim is authorised and my car finally goes to the panel beaters. But what do they worry. They don't, because they receive your monthly fees, while they royally just don't care. They royally don't care what inconvenience its been for me.
I have received various excuses. They've even blamed loadshedding. And everyone of the people you speak to just want to get you off the phone.
The service from the staff at the royal King Prince Insurance company is **********. Basically King Price Insurance, your service sucks.
Even the response to my review is terrible.
The problem with this ********** service is the inconvenience. I must call King Price Insurance basically everyday. And everyday I'm given one excuse after the other. I will be more inconvenienced when the claim is authorised and my car finally goes to the panel beaters. But what do they worry. They don't, because they receive your monthly fees, while they royally just don't care. They royally don't care what inconvenience its been for me.
I have received various excuses. They've even blamed loadshedding. And everyone of the people you speak to just want to get you off the phone.
The service from the staff at the royal King Prince Insurance company is **********. Basically King Price Insurance, your service sucks.
Even the response to my review is terrible.
King Price Insurance's replyOfficial
05 Jul 2022, 15:23Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. Claims will be in contact with an update.
King Price Insurance's reply05 Jul 2022, 15:23
Official
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. Claims will be in contact with an update.