Claim Mobile

claim for a lost mobile was logged on 20 September 2022 We missed the phone since 15 September 2022 however I had to go to the Police Station twice to to get the necessary information. After lots of back and forth and jumping through hoops, sending the proof of ownership on 3 different occasions, sending the ITC number 3 thrice, all because it was not received on your side. claim was eventually authorised on 04.10.2022 The cherry on top of the cake is that I now have to wait for some claim card ( value R1700) to arrive that will probably dedicate where I can purchase another mobile. On 06.10.22 get a call to say claim will be settled in cash - value R600.00

What unprofessionalism is this!!! In the meantime my son is without a mobile and I have no means of staying in contact when he is travelling.

Needless to say your ad about making customers feel like royalty is such a contradiction to what is currently happening.