Claim: Mission Impossible

All is well and hunky dory when they sign you up and debit your premium on a monthly basis. The premiums may decrease by a very small amount etc. The reality is that when you claim, you are treated with absolute disregard. I have phoned on several occassions to speak to one Florence Letswalo(claim handler). She does not return my calls and I am left in limbo as to the status of my claim. Further, although my claim was authorised, King Price always will go the route of saving themselves money, at the expense of the client. My in home entertainment center has been struck by lightning. The amplifier (which comes as a part of a set of speakers)and which will not perform properly without the correct amplifier) was damaged. They opted to only replace the amplifier and not the speakers. I have retrieved a correspondence from their supplier of this amplifier that it will not work properly with my speakers and forwarded it to them. Since then Florence has not returned my call. Neither does she respond to my emails. I am extremely frustrated and left in the lurch. Truly pathetic service!!Ombudsman here I come!!