CLAIM LACK OF RESPONSE

I have recently changed my insurance to get great value from a new Insurance company, but to be honest I would rather pay more and get better service than what I have been receiving.<br> <br> 4 days into a claim and nobody can tell me when my claim will be sorted out. Surely there is a time slot that claims take and this could be communicated?<br> Furthermore, every day I phone in I am told of yet another requirement to get this claim sorted.<br> <br> I really can't believe the shocking service from the service provider!<br>