Claim KP***/3

Last year around September I phone Jackie De Bruin to cancel my policy due to I was going to use company insurance by time I was looking for another job. So Jackie advised me that they can pause the policy from their side. Fast forward on December 2014 I phoned in for my policy to reinstate on 01 January 2015I still use same policy number, and it went up by about R300 so I said its fine they can reinstate it. On the 31st Jan 2015 I got accident registered a claimed on the 2 January 2015 so I got told I am going to pay additional due to I just started with them. How that because I'm still using the same policy never paid for admin fees. So now there's so much happening to my car reg: TKK716GP Kiran came to my work last week Friday/ 06 February 2015 and she advised that by today Monday 09 February 2015 I will know the total cost of my car when I phoned her, she told me I must wait!!! I am taking the matter up to the lawyers if by end of this week I don't get feedback. KingI must say... I'm going to engage with Wesbank then I contact my lawyer