Claim grievance with King price

Policy number: CKP ********** /1, ********** 5202,Id number: ********** 012084

Good day

I have a grievance against insurance company Kingprice; they decimally failed my claim and have not indicated reasons; and they are fully liable to cover; they received my accident report on 02/07/2018 and the accident happened on 30/06/2018. The musketeer on my claim has delayed and only went to the scene on 04/07/2018. And they have sent me a report to say they have the claim for my car as a ''write-off'' as they specified that the cost to repair is not economical for them. This was also not so convenient for me.

However the main case I have is the process they followed of requesting for beacon billings from my network provider for them to classify their claim assessment- I questioned and failed to understand this process as it was not the first time I claimed with them. I made my grievance heard with them and they still forced out to get the beacon billings request from Vodacom as they indicated that if I do not allow them do get the billings request from Vodacom I would be not complying and that they would reject the claim- And these beacon billings were not even indicated on my policy contract.

They further made the 1st visit to see me on 18/07/2018. And we went to the police station together with Rodney to get the stamp from Oath to release the beacon billings from Vodacom network provider.

Now they have failed to get the records and have made it my fault that they could not get the information since the sim card is not under my name as per rica. And now they say they will not proceed to get my claims processed for approval since they are not getting the beacon billings from the provider.

Now on my policy contract non of such indicating for rica over sim cards or even to indicate for telephone beacon billings. It has been over 25 days and still no progress with my claim and I have complained to their complaints department and no one has responded over that.

There has totally no sense of urgency or customer centricity from this experience; and I would like your intervention through this service provided; when they signed me up hey never indicated this route that they have taken me- I would like to get my claim processed and to provide the services they have promised.

Regards Duncan Silaule